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SOtha1's avatar
SOtha1
Icon for New Contributor rankNew Contributor
7 years ago

Please advise process to request a warranty claim from Intel?

Our production encountered component failure as per below details and want to request for claim only, no need FA.

This parts is not purchased throught Intel directly but throught customer aprrove Distributor. End custmer is Juniper Network

PN: JNTG-310-055414

MPN: 5SGXEA4H2F35I3NCV

Date Code:1843

Supplier: Altera

Qty 4:

Test Fail: ICT

Failure : VDD 2.5 V node found to be having low ohm respected to Gnd.

Expected 5K but measured lower ohm.

Provided more details in attachment

3 Replies

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    7 years ago
    Hi Siti Nurain, Warranty claim or RMA should go through ERMA if the failure is suspected due to Intel FPGA product. I will suggest you to work with your distributor for ERMA return process. However, you may let us know if you have any concern. -WaniMY-
  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    6 years ago
    Hi Nurain, Can I know if you manage to contact your distributor? Please do let us know if we can help in any ways. Thanks! WaniMY
  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    6 years ago
    Hi Nurain, I assume you have contact your distributor and the issue has solved as it should. You can let me know if you need further assistance. Thanks! WaniMY