Our Altera License Daemon has stopped working.

​I found that if I manually start the license daemon via the following command, it runs with two pop-up windows, one for the lmgrd and one for the alterad:

"C:\Altera\lic_daemon_win64\lmgrd" -c "C:\Altera\License_File\altera_license.dat"

So it seems that the problem might be with the service. I tried using the lmtools GUI to delete and then re-create the service. I named the service "Altera License Manager"

C:\>sc qc "Altera License Manager"
[SC] QueryServiceConfig SUCCESS
 
SERVICE_NAME: Altera License Manager
        TYPE               : 10  WIN32_OWN_PROCESS
        START_TYPE         : 2   AUTO_START  (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Altera\lic_daemon_win64\lmgrd.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Altera License Manager
        DEPENDENCIES       : WinMgmt
                           : +NetworkProvider
        SERVICE_START_NAME : NT AUTHORITY\LocalService

The service worked for many months, until I rebooted this Windows server. Now it fails, as I indicated earlier.

C:\>sc start "Altera License Manager" SERVICE_NAME: Altera License Manager        TYPE               : 10  WIN32_OWN_PROCESS        STATE              : 2  START_PENDING                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)        WIN32_EXIT_CODE    : 0  (0x0)        SERVICE_EXIT_CODE  : 0  (0x0)        CHECKPOINT         : 0x0        WAIT_HINT          : 0x7d0        PID                : 8712        FLAGS              :
 
C:\>sc query "Altera License Manager"
SERVICE_NAME: Altera License Manager
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

Is there a way to get debug information from the service startup? As I said, I'm not finding anything in the event log. I will insert some screen-shots to show the service as defined in the GUI

Thanks,

Janet