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FrankFu's avatar
FrankFu
Icon for New Contributor rankNew Contributor
3 years ago

No License shows in the self licensing tool

@AR_A_Intel Due to our recent server change, we have to move to the new server and found out that our old Altera account is no long exist and the new Intel account does not contain any license info. Could you please help us to add it back to our account so that we can regenerate a new license file for the new server?

thanks

Frank

2 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor

    Hello

    To further check could you provide the details

    Name :

    Email Address :

    Company Name :

    Company Address :

    NICID(Mac Add) :

    Old license.dat file:

    New license.dat:

    The missing feature:

    For privacy, reply/attach file in private message.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor

    We do not receive any response from you to the previous reply that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you