New ContributorRequested and received new license to our Max+Plus (V10.2) the new license doesn't enable all the features (no graphic editor not support for MAX6000 etc.)
Used to work few weeks ago with the last license we got a year ago, any idea what is wrong?
New License
Older License
Super ContributorHello
Welcome to INTEL forum. Could you provide the old and new generated license for checking?
Also kindly advise the following.
Name :
Email Address :
Company Name :
Company Address :
NICID(Mac Add) :
You can also reply/attach your file in private message.
Super ContributorHello
Welcome to INTEL forum. Could you provide the old and new generated license for checking?
Also kindly advise the following.
Name :
Email Address :
Company Name :
Company Address :
NICID(Mac Add) :
You can also reply/attach your file in private message.
Super ContributorHi
We reply you a private message.
New ContributorName : Shy Meirovitch
Email Address : shy@navatek.com
Company Name : Navatek
Company Address : 22582 Avenida Empresa, Rancho Santa Margarita, CA 92688 USA
NICID(Mac Add) : 782bcb9a7d93
Super ContributorHi
Thanks for update. Give some time to check with Customer service team.
Super ContributorHi
Thanks for your patience. Our engineering team are on the case. Could you provide the error message screenshot for further investigation?
New ContributorThere is no error just the license screen that shows the new license is not enabled.
You can't use the MAX+Plus with the new license, no graphic editor and no support for any IC family.
Old License - works ok
New License - none of the features are enabled
Super ContributorThanks for update. Please give me some time to further check with support team. I will get back to you as soon as possible.
Super ContributorHi
Thanks for your patience. Could you get us the screenshot of maxplus2 About box, so I can know the exact version?
Also, the output for running this command:
ipconfig /all
New ContributorHere is the info you are asking.
Is there any way to speed up the issue? we are in a need for a product change and we are stuck with software that doesn't work.
Super ContributorWe reply you a private message.
Super ContributorWe do not receive any response from you to the previous reply that I have provided in private message mail. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you
