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Shym's avatar
Shym
Icon for New Contributor rankNew Contributor
5 years ago

Max+Plus License

Requested and received new license to our Max+Plus (V10.2) the new license doesn't enable all the features (no graphic editor not support for MAX6000 etc.)
Used to work few weeks ago with the last license we got a year ago, any idea what is wrong?

New License

Older License 

 

14 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    Hello

    Welcome to INTEL forum. Could you provide the old and new generated license for checking?

    Also kindly advise the following.

    Name :

    Email Address :

    Company Name :

    Company Address :

    NICID(Mac Add) :

    You can also reply/attach your file in private message.


    • Shym's avatar
      Shym
      Icon for New Contributor rankNew Contributor
      5 years ago

      How can I reply/attach a file in private message?

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    Hello

    Welcome to INTEL forum. Could you provide the old and new generated license for checking?

    Also kindly advise the following.

    Name :

    Email Address :

    Company Name :

    Company Address :

    NICID(Mac Add) :

    You can also reply/attach your file in private message.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    Hi

    Thanks for update. Give some time to check with Customer service team.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    Hi

    Thanks for your patience. Our engineering team are on the case. Could you provide the error message screenshot for further investigation?


    • Shym's avatar
      Shym
      Icon for New Contributor rankNew Contributor
      5 years ago

      There is no error just the license screen that shows the new license is not enabled.
      You can't use the MAX+Plus with the new license, no graphic editor and no support for any IC family.

      Old License - works ok

       

      New License - none of the features are enabled

       

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    Thanks for update. Please give me some time to further check with support team. I will get back to you as soon as possible.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    Hi

    Thanks for your patience. Could you get us the screenshot of maxplus2 About box, so I can know the exact version?

    Also, the output for running this command:

    ipconfig /all


    • Shym's avatar
      Shym
      Icon for New Contributor rankNew Contributor
      5 years ago

      Here is the info you are asking.
      Is there any way to speed up the issue? we are in a need for a product change and we are stuck with software that doesn't work.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    5 years ago

    We do not receive any response from you to the previous reply that I have provided in private message mail. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you