Forum Discussion

GLega's avatar
GLega
Icon for New Contributor rankNew Contributor
6 years ago

In Self Service Licensing Center, Contact Customer Support will not accept my NIC ID. I cannot send message because "NIC/Host/Guard ID entered is invalid".

6 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    Hello

    Welcome to INTEL forum. Could you further elaborate your issue? Any step taken?

    • GLega's avatar
      GLega
      Icon for New Contributor rankNew Contributor
      6 years ago

      ​I need to contact customer support to determine what is minimum license level required for Quartus Prime Lite in order to apply security to MAX 10 device to prevent readout.

      The Contact Customer Support form can only be submitted after providing "NIC".

      I have entered MAC address of my network adapter in different formats: "A1-B2-C3-D4-E5-F5", "A1B2C3D4E5F6", "a1b2c3d4e5f6".

      In Quartus Prime SW, License Options my NIC is displayed in small caps.

      Let me know if you need more info.

      Thanks,

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    Hi Sir

    The NICID you provide "A1-B2-C3-D4-E5-F5", "A1B2C3D4E5F6", "a1b2c3d4e5f6" doesn’t exist in Intel Data Based. When we tried with the valid data, request is getting submitted.

  • sstrell's avatar
    sstrell
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    I'm pretty sure the message posted here is showing a dummy NIC ID.

    Quartus Prime Lite edition does not require any licensing, so I presume you are trying to get the Standard edition. What exact error do you get when you try to enter your NIC ID?

    #iwork4intel

    • fogl's avatar
      fogl
      Icon for Occasional Contributor rankOccasional Contributor
      5 years ago

      I am having the same problem.

      Regards