In license-center disappeared one license

Hello

Welcome to Intel forum. May we know, have you re-generated your license.dat file? If not, could you help to re-generate your license file first. Generate your license in Self-Service licensing Center. Only the license administrator can re-generate the license file.

Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html

Hi

For further checking kindly advise the following.

Name :

Email Address :

Company Name :

Company Address :

Quartus version use :

NICID(Mac Add) :

QUARTUS order number :

You can also reply/attach your file in private message.

Hi

Thank you for your update. Please give me some time to further check with customer service team members. I will get back to you as soon as possible.

Hi Sir

Upon checking, there are 1 license tag to old NICID and no license recorded at new NICID

F07959615830 - 1 SW-QUARTUS-SE-FX

244BFE78AEE5 - No record

May we know is this the license you looking for? If not could you provide detail?

Hi

Customer service team help rehost the license to 244BFE78AEE5.

Kindly advise info@technical-evolution.de to follow below steps to regenerate a license file.

Guidance: using Google Chrome, login to Self Service Licensing Center at https://fpgasupport.intel.com/Licensing/license/index.html --> select Computer and License Files --> Select a computer --> Click on Get License.

Hello

The license is not lost, it was tag to info@technical-evolution.de as admin. Kindly get info@technical-evolution.de to regenerate a new license in Self-Service Licensing center.

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html

Hello

Thanks for your update. Sorry, we don't have access to help customer on access/password issue.

If customer having password reset issue, kindly contact access and entitlement team at the following.

• External user not able to login to intel.com (My Intel):

o Contact Customer Support https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

• External user able to login to intel.com (My Intel), but not able to see/access certain links/portals via My Intel:

o Profile and Registration Support page https://www.intel.com/content/www/us/en/secure/my-intel/account-and-program-support.html

We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you