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Thomas_Schipper's avatar
Thomas_Schipper
Icon for New Contributor rankNew Contributor
5 years ago

In license-center disappeared one license

I have paid for two different licenses, but one of them disappeared somewhen in the last two years. This is around the 1.000th time that i tell the same!! I simply want it back! Attached is the...
AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hello

Welcome to Intel forum. May we know, have you re-generated your license.dat file? If not, could you help to re-generate your license file first. Generate your license in Self-Service licensing Center. Only the license administrator can re-generate the license file.

Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html


Thomas_Schipper's avatar
Thomas_Schipper
Icon for New Contributor rankNew Contributor
5 years ago
Hey AabdRahman_A_Intel,
around a bit more than 2 years ago i have regeneratet that license-file!
But how should i now regenerate something that is not or nowhere present?
And yes, i tried everything to get it back, but wether the "old" computer-Name nor the license-name brought it back!
And the activation-code is more than 150.000 mails ago.
So it seems as if somebody has stolen my license-file! There is nothing that i can "regenerate"....
kind regards
Tom