Forum Discussion
12 Replies
- Vicky1
Regular Contributor
Hi,
Please go to Intel FPGA Self Service License Center (https://fpgasupport.intel.com/Licensing/license/index.html) and the submit Contact Customer Service form (https://fpgasupport.intel.com/Licensing/license/contact.html) to request encryption feature license. In the Contact Customer Service form you need to provide your host id, NIC, number of licenses whether fixed or floating type.
For more details please refer the old thread,
https://forums.intel.com/s/question/0D50P0000470hlA/i-need-a-license-to-enable-the-design-security-feature-for-quartus-thank-yousoftware-quartus-prime-181-device-cyclone-v?language=en_US&s1oid=00DU0000000YT3c&s1nid=0DB0P000000U1Hq&emkind=chatterCommentNotification&s1uid=0050P000008ASID&emtm=1542241285784&fromEmail=1&s1ext=0
Regards,
Vicky
- wsiwe
New Contributor
thanks, Vicky. I have submit Contact Customer Service. but have no response these day. or I do not know where to get the response
- Vicky1
Regular Contributor
Hi,
Have you received any update via email?
Thanks,
Vicky
- wsiwe
New Contributor
there is no any update. could you help me? thanks.
- wsiwe
New Contributor
Hi, I still have not response about the license. is there other channel or anyone could help me? :)
- Vicky1
Regular Contributor
Hi,
we apologies for the inconvenience. let me check the exact issue with SSLC team.
Thanks,
Vicky
- wsiwe
New Contributor
thanks very much
- JosephC_Intel
Contributor
Hi Wang,
First of all , thanks for using Intel Community. This case was escalated to next level and I'll handle your request.
We will "Private Message" you for additional information so that we can proceed further.
Thanks,
Joseph
- JosephC_Intel
Contributor
Hi Wang,
Internally, we fix this issue with the SSLC request not getting respond. The issue happened was something broken as your initial request not able to reach to the correct support team.
Please re-submit your request thru the link given early:
https://fpgasupport.intel.com/Licensing/license/index.html
You should be able to get answer from them.
Thanks,
Joseph
- JosephC_Intel
Contributor
Hi Wang,
Do you retry our suggestion? Did you get respond from SSLC link?
We confirmed internally that the linkage from SSLC link back to our back-end system issue fixed.
Please try it and get back to us.
Thanks,
Joseph
- wsiwe
New Contributor
thanks.
I re-apply for the license again. and waiting for the response.
- JosephC_Intel
Contributor
Hi Wang,
As we confirmed this issue fixed, we will closed this issue for now.
Thanks for using Intel Community and see you again in new thread.
Thanks,
Joseph
Intel Customer Support