I am unable to log in to download Quartus Software. I can log onto some non FPGA pages, but not on any FPGA related pages. I have already logged numerous support cases, all for not. Need help!

I have gone thru clearing the cache & cookies, and have tried IE, Chrome, and Mozilla Firefox. Really seems to be an issue with authorization of my account. But I keep getting the runaround on getting someone to look at this. I even had one Support person take my user name and password and try to login to the FPGA sites, and was not able to do so. So something is not setup correctly with my account. But cannot get to someone who can actually help with this.