How to resolve Flex LM failure

Hi,

Which version of Quartus Pro are you using?

'We have upgraded the license daemon to to Version V11.16.2.1 build 245043 x64_n6. ' - - - - since you have upgraded it already it should have worked.

now check the environmental variable setting whether it is pointing to correct version of Quartus Pro?

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/support/kdb/downloads/rd01292013_416/setting_up_environment_variables_for_gui.pdf

Regards,

Vicky

Hi - thank you for the suggestion. It does not solve the problem. The license is being found. I can open the Quartus version. I can pass analysis and synthesis. It does not fail until the fitter. The failure is the same as noted in the original post above. Thanks. Jen

I am using Quartus Pro 19.1.0 build 240 03/26/2019.

In case it matters - I do have some older versions of Quartus installed on my PC - to support some of my older products. The oldest one is 12.1sp1. The other versions work, and I can build successfully. (17.0, 18.0, and 12.1). Thanks. Jen

Hi Jen,

'now check the environmental variable setting whether it is pointing to correct version of Quartus Pro?' ---- Have you confirmed it?

Can you please check uninstalling & reinstalling the Quartus Pro 19.1?

I am looking forward to listen you.

Thanks,

Vicky

yes, I confirmed the environment variable. We also have multiple PC's all behaving the same way. I will try the uninstall/reinstall again.

Hi,

May I know any update?

Thanks,

Vicky

Hi -

I uninstalled 19.1 and installed 19.2, but it did not fix the failure.

The error is the same:

Error(119013): Current license file does not support the 10AS066H1F34E1HG device. Go to the Self-Service Licensing Center on the Intel FPGA website to manage your licenses (https://mysupport.altera.com/AlteraLicensing/license/index.html).

Thanks, Jen

Hi - I did reconfirm the path after installation of 19.2. The path is correct, but the fitter still fails.

Thanks,

Jen

Hi,

Please '4.4. Configuring the License Manager Server ' from link below,

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/manual/quartus_install.pdf

Can you provide the project file (Tool menu-> Archive Project) for replication?

Thanks,

Vicky

Hi -

Yes we have configured the license server using 4.4 and verified the versions of the alterad daemon and the lmgrd daemon.

They are:

Lmgrd is: lmgrd v11.16.2.1 build 176543 x64_n6 - Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.

Alterad is: (alterad) FlexNet Licensing version V11.16.2.1 build 245043 x64_n6

And attached please find the archive for the project I am trying to build.

Of note - another engineer made a different empty project to verify and he got the same failure on his machine.

Thanks,

Jen