New Contributorhello Team,
something wrong with our system and we got two delivery for the same order
we would like to return one of them as the license was not activated yet
can you help me
Intel Order #: 0017399992
and
Intel Order #: 0017400021
thank you
kind regards
seham
ContributorHi,
Can you be specific what order number is this for? Is this FPGA sample product order or Quartus II license order or something else?
New Contributorhi
this is for
Intel Quartus Prime Standard Edition software Floating
the two orders number are:
Intel Order #: 0017399992
Intel Order #: 0017400021
we want to cancel one of them please
thanks
seham
ContributorHi,
I didn't hear back from you on this. I will assume that this is no longer an issue. Please write back if you still experiencing issues.
-Hazlina
ContributorHi,
Sorry that I overlooked to see your reply in time. Let me check with the team on your orders number and let you know how to proceed from here.
ContributorHi,
We checked in the system and looks like you have purchased the licenses through your distributor. Please contact them directly to cancel one of the orders. Let me know if you need the contact info for the distributor and I will find it for you.
-Hazlina
ContributorI received the update from the team that they have processed your cancellation request that came through the distributor. Let me know if there is anything else you need.
-Hazlina
