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Balzac_Guan's avatar
Balzac_Guan
Icon for New Contributor rankNew Contributor
3 years ago
Solved

Cannot Launch Questa Starter Edition : Unable to checkout a license.

Hello, I got in trouble setting up license file for Questa Starter Edition on my Ubuntu based Linux Distribution.

After generating license file in SSLC, I've set up the environment variable following the instructions attached in email by adding "export LM_LICENSE_FILE=$HOME/intelFPGA" or
"export MGLS_LICENSE_FILE=$HOME/intelFPGA/LR-109195_License.dat"
into "/etc/profile". However none of these works. Everytime I try to launch Questa by ./vsim in terminal it returns "Unable to checkout a license. Make sure your license file environment variable (SALT_LICENSE_SERVER, MGLS_LICENSE_FILE, LM_LICENSE_FILE)is set correctly and then run 'lmutil lmdiag' to diagnose the problem.Unable to checkout a license. Vsim is closing.** Error: Invalid license environment. Application closing.".

Besides, both "./lmutil" and "./lmdiag" returned "No such file or directory" when I run them in terminal.

I've tried to reinstall Questa and used a newer edition(22.4) but they didn't make any difference. How can I fix this error to get Questa work?

  • AR_A_Intel's avatar
    AR_A_Intel
    3 years ago

    Hello,

    Good day

    Thank you for your patience. Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your new license file and let us know how it goes.


5 Replies

    • Balzac_Guan's avatar
      Balzac_Guan
      Icon for New Contributor rankNew Contributor
      3 years ago
      Yes I got an empty license file. I'll post in that thread.
  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hi

    Welcome to Intel forum. Regrettably, there are issue with Questa license generated recently. We are in progress to fix this error. We shall be sharing with all of you once available. Your understanding is highly appreciated and thanks for your patience.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hello,

    Good day

    Thank you for your patience. Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your new license file and let us know how it goes.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hope all well. We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you