Forum Discussion
Altera_Forum
Honored Contributor
11 years agoAFAIK, the first time you run Quartus subscription edition, it will ask you for a license, and there you can ask for the 30-day trial. From there on the temporary license is linked to the computer. But its possible that Altera only allows this once per account on the altera website.
What do they see if they go to "License Setup" in the Tools menu? When they installed Quartus, did they install the correct devices? With the most recent versions of Quartus, devices are a separate download and you need to choose the FPGAs families that you will use.