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hiro-ccrdiver's avatar
hiro-ccrdiver
Icon for New Contributor rankNew Contributor
3 years ago
Solved

Can not download "Quartus® Prime Lite Edition Design Software Version 21.1.1 for Windows"

When I push "download" button conputer display like blow

"The requested URL was rejected. Please consult with your administrator.

Your support ID is: 10327894551824623793"

  • RichardT_altera's avatar
    RichardT_altera
    3 years ago

    Hi, I am able to see the download start after I click download button.


    There are a few troubleshooting that you can try out:

    1. Try using Chrome incognito mode. If it works, disable the extensions temporarily (you could use chrome://extensions/ on the Chrome address bar) and re-enable them one at a time to determine which extension is misbehaving.

    2. Clear, enable, and manage cookies in Chrome. https://support.google.com/chrome/answer/95647?hl=en

    3. Reset Chrome settings to default.

    https://support.google.com/chrome/answer/3296214?hl=en&vid=0-398330116934-1501864883878

    4. Switch browsers or computer.

    5. If the issue persists then there might be an issue with either your company's Internet connection or settings. You may need to consult your company IT.

    6. Reset/using other internet network.

    7. Disable ads-blocker


    Best Regards,

    Richard Tan


    p/s: If any answer from the community or Intel Support are helpful, please feel free to give best answer or rate 9/10 survey.


3 Replies

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hi, I am able to see the download start after I click download button.


    There are a few troubleshooting that you can try out:

    1. Try using Chrome incognito mode. If it works, disable the extensions temporarily (you could use chrome://extensions/ on the Chrome address bar) and re-enable them one at a time to determine which extension is misbehaving.

    2. Clear, enable, and manage cookies in Chrome. https://support.google.com/chrome/answer/95647?hl=en

    3. Reset Chrome settings to default.

    https://support.google.com/chrome/answer/3296214?hl=en&vid=0-398330116934-1501864883878

    4. Switch browsers or computer.

    5. If the issue persists then there might be an issue with either your company's Internet connection or settings. You may need to consult your company IT.

    6. Reset/using other internet network.

    7. Disable ads-blocker


    Best Regards,

    Richard Tan


    p/s: If any answer from the community or Intel Support are helpful, please feel free to give best answer or rate 9/10 survey.


  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Thanks for acknowledge the solution provided.

    I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.


    Thank you.


    Best Regards,

    Richard Tan


    p/s: If any answer from the community or Intel Support are helpful, please feel free to give best answer or rate 9/10 survey.