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RandyR's avatar
RandyR
Icon for New Contributor rankNew Contributor
4 years ago
Solved

Can I delete a host name in order to regenerate a new license?

I have been graciously provided with a set of Quartus Prime Standard Edition licenses to use with my univerisity course. The licenses allowed 3 rehosts.

I entered information for one student's computer without checking if there were any rehosts left for that license (there were not). When I try to generate another license, the self service licensing center says that the host name already exists.

How can I delete an existing host name in the system in order to create a new license?

Many thanks, Randy Robinson

  • AR_A_Intel's avatar
    AR_A_Intel
    4 years ago

    Thanks for update. Our customer service team has help rehost the license to F640BB2539C9 and restore the re-host count back to 3.


5 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hello

    Welcome to INTEL forum. To further checking, could you advice detail:

    End username:

    Email Address:

    Company/University Name:

    Address:

    Wanted to delete HOSTID/NICID:

    You can also reply/attach your file in private message.


    • RandyR's avatar
      RandyR
      Icon for New Contributor rankNew Contributor
      4 years ago

      Thanks for the response. As I am the instructor, I suppose all licenses are actually under my name, but I will supply both my name and the student name. I have also attached the last license sent (this license does not work).

      I believe the problem was caused by me, I attempted to rehost a license that had no more rehost attempts. A license was returned with the new HOSTID but with an old NIC address. As there is no way for me to remove the HOSTID, I am unable to reissue a valid license.

      This request is somewhat time sensitive, as the semester has started, so anything you can do to resolve this quickly is greatly appreciated.

      My name and email: Randy Robinson, loro9801@colorado.edu

      Student's name: Abiel Tewolde

      University: University of Colorado, Boulder

      Address: Boulder, Colorado

      Want to delete HOSTID: DESKTOP-508459P

      The license I need should be generated with the HOSTID DESKTOP-508459P and NIC ID of F640BB2539C9.

      Many thanks, Randy Robinson

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Thanks for update. Our customer service team has help rehost the license to F640BB2539C9 and restore the re-host count back to 3.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    You're welcome, it's been my pleasure helping you. Hope all is well. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you