Forum Discussion
Occasional ContributorAll the software can't be downloaded from the Download Center
Hi,
Recently, I went to the download center https://fpgasoftware.intel.com/?edition=standard to download Quartus software, but I can't download any editions and versions Quartus software, I clicked the download button but no response all the time, I even tried different computers and different browsers, but still no response.
Cloud you help to check this? Thanks
16 Replies
ReX_TeCHNew Contributor
HEy @BXia
Hope you are doing well, thanks for posting your query.
Hope this information helps : https://www.intel.in/content/www/in/en/software/programmable/quartus-prime/overview.html
Please let me know how it goes.
Regards,ReX_TeCH
(Independent Advisor)
BXiaHi ReX_TeCH,
Thanks for your reply.
I went to this link, and click the Download button there, it leads to me the Download Center, then unfortunately the problem still happened.
- ReX_TeCH
Hi @BXia
Hope you are doing well, thanks for posting your query.
Hope this information helps : https://fpgasoftware.intel.com/?elq_cid=7884818_ts1621488003594&erpm_id=10759559_ts1621488003594
Please let me know how it goes.
Regards,ReX_TeCH
(Independent Advisor) - Nurina
Regular Contributor
Hi,
Have you logged into your Intel account before downloading? You should also disable your ad blocker and enable JavaScript.
Can you let me know which version of Quartus you want to download and which OS machine you're using? So that I can provide a direct download link for you.
Thanks
Regards,
Nurina
- BXia
Hi Nuria,
Thanks for your reply.
Yes, I logged in my Intel account. Ad blocker is disabled and JavaScript is enabled too.
I used Windows 10 64bit, I remembered that I can download the softwares last week with the same PC and same browser, it seems that the download center site was updated? It's different from what I have seen last week.
The situation is that I need to download different edition Quartus software, Lite edition or Standard edition, and different versions, such as 18.1, 20.1 or 17.1.
In the Download Center, I even can't unfold the Design Software, Embedded Sofwtare, Archives as shown in the picture 2 attached, it looks like nothing is there.
Thanks.
- Nurina
Hi,
Here are the direct links to the Quartus software you required:
Q20.1 Standard: https://download.altera.com/akdlm/software/acdsinst/20.1std/711/ib_tar/Quartus-20.1.0.711-windows-complete.tar
Q20.1 Lite: https://download.altera.com/akdlm/software/acdsinst/20.1std/711/ib_tar/Quartus-lite-20.1.0.711-windows.tar
Q18.1 Standard: https://download.altera.com/akdlm/software/acdsinst/18.1std/625/ib_tar/Quartus-18.1.0.625-windows-complete.tar
Q18.1 Lite: https://download.altera.com/akdlm/software/acdsinst/18.1std/625/ib_tar/Quartus-lite-18.1.0.625-windows.tar
Q17.1 Standard: https://download.altera.com/akdlm/software/acdsinst/17.1std/590/ib_tar/Quartus-17.1.0.590-windows-complete.tar
Q17.1 Lite: https://download.altera.com/akdlm/software/acdsinst/17.1std/590/ib_tar/Quartus-lite-17.1.0.590-windows.tar
Let me know if this solves your problem.
Regards,
Nurina
- BXia
Hi Nurina,
Thanks very much for your download link.
But I think others would have the same download problem, it's better that you can check the issue on your side and make the Download Center site working.
I can't unfold the Design Software to download the Intel FPGA SDK for OpenCL software, can't unfold the Embedded Sofwtare to download SoC EDS software, and so on...
Hope your IT guys can fix this problem.
- Nurina
Hi,
Thanks for your feedback. Can you try to clear cache on your browser and see if the website works as expected?
Thanks
Regards,
Nurina
- Nurina
Can you also let me know which machine OS and web browsers you tried this with?
Thanks,
Regards,
Nurina
- BXia
Hi Nurina,
Yes, I tried to clear cache on browser but the download center is not working still, all the buttons are not responsed.
Machine OS is Windows 10 64bit, I tried IE, Microsoft Edge, firefox, Chorme and some local browsers in China, download center never works on these browsers. I even tried on another PC but with the same problem.
Thanks.
- Nurina
Hi,
Thank you for your cooperation. I've reported this issue to IT. I will get back to you if they need anymore information from you.
Regards,
Nurina
- Nurina
Hi,
IT requests the following details:
1) Customer Network
2) Login ID
3) Please provide har file ( https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting ) for further analysis
The software was released last year and no update is released as of now.
For confidentiality purposes, I will send you an e-mail so you can provide me the items.
Regards,
Nurina
- BXia
Hi Nurina,
I sent you the information via email, please check it.
Thanks.
- Nurina
Thanks. I've reported this issue to engineering.
Regards,
Nurina
- BXia
Hi Nurian,
Thanks.
I checked the Download Center is working now, I can download softwares.
Note: I didn't make any changes to browsers and PC settings.
Thanks again.
- Nurina
Hi,
I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.
Regards,
Nurina
PS: If you find any comment from the community or Intel Support to be helpful, feel free to give Kudos.
