sof Encryption dialog elements don't show up

As the title suggests, I am in "convert programming files"

and trying to generate an encrypted programming file

but clicking on properties for the particular .sof only shows

"Compression" and not the additional Encryption components.

I am using Quartus II v9.0 with no service packs.

I have contacted Altera support through an SR and gotten

a license file that did not make a difference.

They say it should work. I say it does not.

The license file has the applicable line in it for encryption

but then again the license file I had before I contacted support

also had the applicable line which is(according to support):

FEATURE quartus_nonvolatile_encryption alterad 2010.12 permanent

The "Licensed AMPP/MegaCore functions" box in license setup does not

show the licensed element and support says it should not.

Thoughts?

Thx,

Cos