Forum Discussion
14 Replies
- AR_A_Intel
Super Contributor
Hello
Welcome to INTEL forum. For further checking can you provide
1) order number
2) your customer PC NICID (Mac Add)
3) copy of invoice ?
And you can also reply/attach your file in private message.
- PYu2
New Contributor
Hi,
客户的相关如附件,请查收,谢谢!
现在客户邮件只是收到了ubii_max10_kit.tar.gz文件,但是没有IP和Demo信息,在Quartus软件里面新建工程,也没有找到对应的IP,现在从目前给的资料,无法调试板子,不知道如何去搭建工程?不知道如何操作?我们想应该是有IP和对应的参考Demo,请帮忙看看,是这样的吗?谢谢!
- PYu2
New Contributor
- AR_A_Intel
Super Contributor
Hi
Apologize for the inconvenience happen. Sorry as I read through the Case description, I am not sure on what is the specific enquiry. What do you mean “We think there should be an IP and a corresponding reference demo” are you looking for a license.dat file?
Would you mind helping to further elaborating on what is the specific request? Any error message screenshot or any difficulty that could help on understanding this issue?
- PYu2
New Contributor
Hi
我们现在无法找到这个IP,我们的理解应该是有个工程给我们,我们在10M02里面进行功能添加。但是,我们没有找到这方面的信息,谢谢!
- PYu2
New Contributor
Hi
我们的理解是,这个IP-USB2S应该是一个IP,我们在quartus软件里面能够找到,我们可以添加到工程里面使用,目前我们没有找到这个IP,并且也没有参考工程,现在客户收到的资料,如最早的时候说的相关资料。谢谢!
- AR_A_Intel
Super Contributor
thanks for your explanation. may we know? have customer regenerate a new license in self-service licensing center? if not, could you get customer to regenerate a new license in SSLC
- AR_A_Intel
Super Contributor
kindly generate your license file in Self Service Licensing Center. Only the license administrator can re-generate the license file.
Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.
Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensing/onl-licensing.html
- PYu2
New Contributor
Hi
第一链接进去可以申请license,第二个链接进去只能找到Self-Service Licensing Demonstrations,没有找到相关demo。
现在客户有了license,客户希望使用IP-USB2S,但是不知道如何使用,不知道如何添加?想使用该IP搭建工程,也找不到IP,麻烦看看USB Balster II 板载IP,提供给客户没有IP压缩包相关文件吗?客户如何使用呢,谢谢!
- PYu2
New Contributor
Hi
按照链接客户可以生成IP license,但是没有找到参考工程,demo链接也没有,请帮忙提供一下?我也以前购买的客户交流过,是由参考工程提供的,请帮忙确认一下,谢谢!