Forum Discussion
New ContributorRMA service requested for: 2 x BD-NVV-N3000-N FPGA Programmable Acceleration cards
Hello Support:
We have two cards that our client sent to us. They no longer show up in their environment. How do we go about getting these cards replaced? we have attached our proof of purchase along with photos pf the 2 cards. Can we set up an advanced replacement?
Regards,
Matt Sorensen
Colfax International
4 Replies
Wincent_AlteraRegular Contributor
Hi Matt,
Thanks for reaching, I am WeiChuan from Intel PAC card support team.This case will be supported via private email as some confidential info is required.
Regards,
WeiChuan
- Wincent_Altera
Hi Matt,
Your request has been routed to the correct team.
Will proceed to close this forum. Feel free to reach out to us in the future if you need any help.
Regards,WeiChuan_Intel
GODSPEED88When will there be an RMA# for an Advanced Replacement? Is there an avenue to get these cards replaced?
- Wincent_Altera
Hi Godspeed,
For card replacement,
- If you are end customer, please contact your distributor
- For Intel distributor, you might need to issue an Intel Premier Support (IPS case)
https://www.intel.com/content/www/us/en/design/support/ips/training/welcome.html
Regards,
WeiChuan_Intel
