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GODSPEED88's avatar
GODSPEED88
Icon for New Contributor rankNew Contributor
4 years ago

RMA service requested for: 2 x BD-NVV-N3000-N FPGA Programmable Acceleration cards

Hello Support:

We have two cards that our client sent to us. They no longer show up in their environment. How do we go about getting these cards replaced? we have attached our proof of purchase along with photos pf the 2 cards. Can we set up an advanced replacement?

Regards,

Matt Sorensen

Colfax International

4 Replies

  • Wincent_Altera's avatar
    Wincent_Altera
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hi Matt,


    Thanks for reaching, I am WeiChuan from Intel PAC card support team.

    This case will be supported via private email as some confidential info is required.

    Regards,

    WeiChuan

    • Wincent_Altera's avatar
      Wincent_Altera
      Icon for Regular Contributor rankRegular Contributor
      4 years ago

      Hi Matt,

      Your request has been routed to the correct team.
      Will proceed to close this forum. Feel free to reach out to us in the future if you need any help.

      Regards,

      WeiChuan_Intel

  • GODSPEED88's avatar
    GODSPEED88
    Icon for New Contributor rankNew Contributor
    4 years ago

    When will there be an RMA# for an Advanced Replacement? Is there an avenue to get these cards replaced?