Forum Discussion
New ContributorProblem with ITP-XDP3 debugger
Hello, trying to use my ITP-XDP3 device to debug any developers board. ITP-XDP3 device not working, it can't connect to target device. I trying to use Intel System Studio 2020 Up-3. USB driver work correctly, Windows device manager see ITP-XDP, Intel system debugger device
When i start DAL diagnostic test, i get next log:
>>>Launching hardware recognition... 24.09.2024 18:08:31 Server.HI: PodPlugged [51542046] Devices Found: *) serial # --- Link Type a) 51542046 --- USB Choose ITP-Hardware from the above list: <string>:1: DeprecationWarning: object.__new__() takes no parameters ********************************************************************** * HARDWARE CONFIGURATION DETECTED Connection Detected Pod Type = XDP3B Pod ID = 51542046 Link Type = USB FPGA version(Pod)= None FPGA version(Xml)= 09020215 Driver version = 02000300 Assembly version = 00 ********************************************************************** >>>Launching MEM CONFIG test... BASEBOARD: *** FAILURE *** Sending Vendor Request. ERROR occured during script! >>>Launching Customer Diagnostics loopback test... XDP3 Customer Diagnostics Software Version 1.0 24.09.2024 18:11:10 XDP3 FPGA Image Revision: None XDP3 Board Type is XDP3B TEST: test_CUST_SETUP_XDP3 2024-09-24 18:13:31-HostWrapper CRITICAL: Exception XDP3B[312781e].WriteMemory( 0,5,0,False,None,None) Xdpa Write DMA request failed 2024-09-24 18:13:41-HostWrapper CRITICAL: Exception XDP3B[312781e].WriteMemory( 256,43,0,True,None,None) Xdpa Write DMA request failed 2024-09-24 18:14:26-HostWrapper CRITICAL: XDP3B[312781e]HostInterface.cancelRead(chn=0) Timeout45(s) 2024-09-24 18:14:36-HostWrapper CRITICAL: XDP3B[312781e].ResetAll-[fff9fff9] 2024-09-24 18:14:46-HostWrapper CRITICAL: XDP3B[312781e].Reset-USB[40004] TEST: test_CUST_SETUP_XDP3 FAILED!
Is my ITP-XDP device is broken? Maybe i need to update FPGA firmware on device?
4 Replies
Sergio_TrialesSure, my device is connected, powered ON with power suply and connected to "Selftest".
Farabi_AlteraRegular Contributor
"We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.
Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.
We appreciate your patience and understanding, and we are committed to providing you with the best support possible.
Thank you for your understanding."
- Farabi_Altera
This is not FPGA related issue. Please submit to the correct Forum.
- Sergio_Triales
Can you tell me what this problem is related to?
