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JLiu18's avatar
JLiu18
Icon for New Contributor rankNew Contributor
1 year ago

part#PL-USB2-BLASTER (so#317977)

Hi There,

part#PL-USB2-BLASTER

1pc from PO#029-89056

Our customer encountered a problem when using above part.

"The LED light on the programmer is not on even when it is connected to the PC. Is it a bad product?

Using the software Quartus Primer version 23.1."

Could you help check and advise if product defective or any other reason?

Thanks.

Jun Liu

Configuration

3 Replies

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi,


    Can you explain further the error encountered?


    1. Does the SUB Blaster detected in pc and quartus?
    2. Any error shown?
    3. What is the device used? Device part number?
    4. What is the quartus version?
    5. Does the device ever work correctly before?

    Regards,

    Aiman


  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago
    • As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘ https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.