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CThaw's avatar
CThaw
Icon for New Contributor rankNew Contributor
8 years ago

Need to follow up Intel Premier® Support Case Number#00285307 by Subject: IC Altera MAX(R) 10 FPGA Programmable Logic Device Failure [10M04DCU324C8G] - WDC/HGST BU [1EU0249ZVS]

Base on Intel Premier® Support Case Number#00285307 by Subject: IC Altera MAX(R) 10 FPGA Programmable Logic Device Failure [10M04DCU324C8G] - WDC/HGST BU [1EU0249ZVS]

We found this case very delay/exceed in turn around time with failure analysis perform.

No any respond since Aug/28 until now while latest progress of the final report is in approval phase.

We are in the pressure and need do your best in responding to this issue and for our business product.

Can Intel Team keep providing the Complete Failure Analysis report by TODAY [Sep/05 - US Time] ?

1 Reply

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    8 years ago

    Dear customer,

    Deeply apologize for delay in response, we are overlooking to your thread. We have check your IPS case and we believe that your final report has been delivered to you.

    Have a good day!

    Thank you!