MPN 5SGXMA7N2F4513N - Customer field failure, failure confirmed by factory tests

Hello,

I'm Ionela Hagighiol ,SQE from Flex, Romania and we have the below issue with this part manufactured by you.

Please advise how to proceed further.

Component details:

Material PN	ALC3-1AB310260004_REP
Material Description	IC FPGA 5SGXMA7N2F4513N STRATIX5 BGA 1932 1060- 6
Material SN or Lot Nr	CGEAR1831A
Date Code or Part Mark	N/A
Supplier Name	ARROW ASIA DISTRIBUTION GBR
Supplier PN/MPN	5SGXMA7N2F4513N

1. Problem description: Obelix (ALC3-1AB310260004_REP ) HW init failed; Obelix FPGA_ID and FPGA_Date are wrong

2. Detected by: Customer field failure, failure confirmed by factory tests

3. Quantity Affected: 1 PC

4. Failure Message: “Card Failure – device” at 25°C

5. Flex or Nokia analysis:

This unit failed in field at customer with “Card failure – device” alarm. Flex factory tests confirmed the failure: failed with same alarm and DAC and SFI Tx frequencies are "Out of Range", OTN OOF, OTN LOF, SERDES Rx A and B LOCK and many SFIS Rx alarms active at Channels 1 and 2. The issue is caused by Obelix component (PN: ALC3-1AB310260004_REP, MPN: 5SGXMA7N2F4513N): Obelix HW init failed, Obelix FPGA_ID and FPGA_Date are wrong.

Replacing the component solved the problem and card passed factory tests.