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Altera_Forum's avatar
Altera_Forum
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15 years ago

MAXII Developement Board problem

Hello,

I am posting a message on this forum because I just got a strange problem with the development card I am using to work.

development board : EPM1270

Everything was working very good and suddenly after several weeks of using it without any problems, during a new program load inside the CPLD MAXII the error message appeared in QUARTUS II :

"Can't access JTAG chain

Unexpected error in JTAG server -- error code 44"

After this, the black component (U17) between the capacitor C29 and C30 was very hot so it seems that Something happened but I don't know what. And of course all my programs don't work anymore.

Is it possible to change only this component or not?

What solutions I have? I look for calling ALTERA support but I don't find a phone number.

Thanks to help me.

4 Replies

  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    Toto, the only phone number that I could see on the Altera website is --

    +1 800-767-3753

    Larry
  • Altera_Forum's avatar
    Altera_Forum
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    15 years ago

    I'm not sure from which geographic you are ...

    In North America, this appears to be a good phone number --

    Technical Support Hotline: (800) 800-EPLD

    Larry
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    15 years ago

    Hello,

    I work in France, so I would like the european altera number if it exists.

    I bought a second card to keep on working with my project but I got a similar problem so I really need to contact them.
  • Altera_Forum's avatar
    Altera_Forum
    Icon for Honored Contributor rankHonored Contributor
    15 years ago

    Toto, the only item of information that was evident from a brief look on the internet is the following --

    Altera GmbH

    Imm Coli - 13 Avenue Morane Saulnier

    Velizy, 78140

    France

    Tel: 33 134 630750

    Fax: 33 134 630751

    I know that this is likely a sales location, but, surely they could direct you to the best route. Good luck; Larry