License File for Purchased IP

Hi all,

Recently I purchased IPS-EMBEDDED from Mouser Electronics, which is supposedly the base IP suite (include ddr memory controller, 3-speed ethernet, etc.). Altera emailed me a product activation code and some vague instructions on how to obtain license files through Self Service Licensing centre.

The problem is that when I logged onto mySupport, the self service licensing page is empty (no products shown), and there is no way to specify the product I need to add. I also used the search button with the provided product activation code, but the system cannot process it.

I filed a service request 5 days ago, first they complained about me not using a work email. After updating my company information, I have not received any acknowledgement. I suspect that no one has looked at my service request yet.

The reason I post this question: I suppose there is something basic that I miss; the instructions on how to use a purchased IP should be intuitive or well-documented. I hope someone with experience dealing with Altera licenses can point me in the right direction.

Ben Chang