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Altera_Forum's avatar
Altera_Forum
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7 years ago

License File for Purchased IP

Hi all, Recently I purchased IPS-EMBEDDED from Mouser Electronics, which is supposedly the base IP suite (include ddr memory controller, 3-speed ethernet, etc.). Altera emailed me a product act...
benc's avatar
benc
Icon for New Contributor rankNew Contributor
7 years ago

Final update: After the Altera site migration, I can finally file another customer service request, after which they tag the product IP with my account; and I can generated a license file properly. I do not know what was wrong with the system (they also claimed they tag it with my account before the migration), but I do know that their support is as good as non-existent.

By the way, Mouser refused to issue a refund; and from an earlier discussion with engineers from Arrow, they say they no longer sale products from Altera (which is why I looked elsewhere, and found Mouser).