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Altera_Forum
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8 years ago

License File for Purchased IP

Hi all, Recently I purchased IPS-EMBEDDED from Mouser Electronics, which is supposedly the base IP suite (include ddr memory controller, 3-speed ethernet, etc.). Altera emailed me a product act...
Altera_Forum's avatar
Altera_Forum
Icon for Honored Contributor rankHonored Contributor
8 years ago

Update:

A service request solution arrives with the message that now the license is tagged with my account (this is after i updated the work email, previously I registered myAltera account with a personal email). The problem is I cannot access mySupport nor self licensing centre ( I can log in to view my profile but the site direct me to an unauthorized page if I click on mySupport or licensing centre). Replying the email gives no response.

They say they will leave the service request open for 20 days until I have the chance to verify the solution; it is funny that I cannot leave any message to dispute over this solution.

I am receiving crappy service (product never delivered), and considering asking for a refund.