interfacing to epcq from fpga?

hello again, I have attempted to use this IP core to interface to the configuration flash; however, I am running into a problem where the asmi_busy signal coming from the IP core is always high even before trying to access it. I have tried to contact Altera support but they told me they "don't offer support for my chosen area anymore" and instead directed me here to the forums. Myself and another coworker have been working on this trying to figure this out and have had no success.