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Izdihar's avatar
Izdihar
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5 years ago

Intel® MAX® 10 FPGA short

Hi, Our customer is experiencing failure for this MPN:10M16DAF256C8G whereby, shorts are found from C7,D7 & D8 to C8 & D6. We would like to request to send a few components to FA from our end. Rgd...
Izdihar's avatar
Izdihar
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5 years ago

Hi Wani,

This case was reported to your team earlier by my customer, reference num: IPS#00584552. I was informed to return the parts to you for FA.

FYI, We are handling products in ESD safe environment and all this failure are fail at incoming board pretest failure. We have been tested and shipped around more than 1k boards and do not have issues and only seeing this batch failures recently.

Please help to share the details for us to proceed for FA.

Rgds,

Izi

Zawani_M_Intel's avatar
Zawani_M_Intel
Icon for Frequent Contributor rankFrequent Contributor
5 years ago

Hey great to know that you has filed the case for our previous IPS#00584552!!

Let's continue for next step. Sent you an email for further confidential information.

Wani

  • Izdihar's avatar
    Izdihar
    Icon for New Contributor rankNew Contributor
    5 years ago

    Hi Wani,

    I have been following up on the FA report for FACR#CI2107-8530 through mail but there were no replies. Are you able to update me on the progress of this FA?

    Rgds,

    Izi

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      5 years ago

      Hi Izi,

      I am checking with the lab team and waiting the reply from them. I have sent a follow up request again to them just now to get the update.


      Wani