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WKuzn's avatar
WKuzn
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8 years ago

EPCS128 counterfeit products

Hello! We use Intel's programmable memory chips (Altera) EPCS128SI16N. We recently received 2 new chip lots, but when programming with standard tools, Quartus Prime Programmer 16.1 issues a message ...
JosephC_Intel's avatar
JosephC_Intel
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8 years ago

Hi Wkuzn,

We appreciate your entry for this forum thread. However, in order to validate if this is a product counterfeit issue, we need the reporter to submit a case in Intel Premier Support (IPS) tools.

Please follow below instruction to apply for IPS access:

  1. Accessing Support from My Intel Dashboard.
  2. From the My Intel Dashboard, you can access IPS by clicking the Intel® Premier Support button under the My Support section.
  3. Create a case with yours details information once the application is approved.

Our Application Engineer will assist you this.

Thanks,

Joseph

Intel Customer Support