DDR4 HiLo in Stratix 10 MX

HI,

I have consulted both Intel marketing and Intel Engineering team regarding your issue

The feedback that I got is typically as long as the HILO card is firmly inserted into the board slot then should be fine. Else if there is loose pin contact then user may encounter DDR4 calibration failure.

• I recalled you told me you have verified that your HILO card is properly/tightly plug into on board HILO connector, right ?

For DDR4 Hilo card replacement, Intel marketing commented can directly ship DDR4 hilo replacement card to you.

• Can you share with me your shipment detail ?
• Shipment attention name, address, phone contact and email contact
• You can use forum private message function to share with me shipment detail if you don't feel comfortable to share detail in this public forum post

Thanks.

Regards,

dlim