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s10M's avatar
s10M
Icon for New Contributor rankNew Contributor
5 years ago
Solved

DDR4 HiLo in Stratix 10 MX

Hello there, We recently acquired a new Stratix 10 MX devkit - 1SM21BHU2F53E1VG. I am currently testing different interfaces of the device using the Board Test System (BTS) that is provided by I...
  • Deshi_Intel's avatar
    Deshi_Intel
    5 years ago

    HI,


    I have consulted both Intel marketing and Intel Engineering team regarding your issue


    The feedback that I got is typically as long as the HILO card is firmly inserted into the board slot then should be fine. Else if there is loose pin contact then user may encounter DDR4 calibration failure.

    • I recalled you told me you have verified that your HILO card is properly/tightly plug into on board HILO connector, right ?


    For DDR4 Hilo card replacement, Intel marketing commented can directly ship DDR4 hilo replacement card to you.

    • Can you share with me your shipment detail ?
    • Shipment attention name, address, phone contact and email contact
    • You can use forum private message function to share with me shipment detail if you don't feel comfortable to share detail in this public forum post


    Thanks.


    Regards,

    dlim


Deshi_Intel's avatar
Deshi_Intel
Icon for Regular Contributor rankRegular Contributor
5 years ago

Hi,


BTS software is customized software that only works with specific Quartus version only. Can you ensure you are using the correct Quartus version as specified in below dev kit link ?


Also, can you help to check to ensure there is no physical damage on DDR4 HILO card, particularly the pins and then properly insert/plug back into on board HILO socket, then rerun BTS again.


Thanks.


Regards,

dlim


s10M's avatar
s10M
Icon for New Contributor rankNew Contributor
5 years ago

Hello @Deshi_Intel,

Thank you for your reply. I appreciate it.

We are currently using the correct Quartus version as specified by the BTS. All the designs in the BTS seem to work fine except the DDR4 HiLo one.

I did verify the daughtercard itself and it seems to be firmly connected into the board (with no visible damage).

Could you kindly confirm with me that the DDR4 HiLo design in the BTS does in fact work in your (or your engineer's) MX devkit?

It seems like this problem was experienced by another user as well (https://community.intel.com/t5/Programmable-Devices/DDR4-HILO-in-S10MX-failed-initialization/m-p/1194331#M76403) which seemed to be unresolved as well.

Thank you for your help. I appreciate it.