Forum Discussion

niceme's avatar
niceme
Icon for New Contributor rankNew Contributor
1 year ago
Solved

Cannot download PAC N3000 Acceleration Stacks

I can't find any download link in https://www.intel.com/content/www/us/en/software-kit/665770/intel-fpga-pac-n3000-acceleration-stacks-v1-3-1.html . Is it completely removed from the server? Any ideas on where to find them?

8 Replies

  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor

    "We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

    Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

    We appreciate your patience and understanding, and we are committed to providing you with the best support possible.

    Thank you for your understanding."


  • Farabi's avatar
    Farabi
    Icon for Regular Contributor rankRegular Contributor

    "We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

    Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

    We appreciate your patience and understanding, and we are committed to providing you with the best support possible.

    Thank you for your understanding."


  • SZann's avatar
    SZann
    Icon for New Contributor rankNew Contributor

    I confirm that the page is there but nothing is available for download

  • KianHinT_altera's avatar
    KianHinT_altera
    Icon for Frequent Contributor rankFrequent Contributor

    Hi,

    Sorry for the delay as the case have just recently transferred over to me. I'm also observing the same thing on the webpage, all download links been removed except patch version 1.1.

    Currently checking with our team on this whether we have alternative download or the previous download location that still works.

    Thanks

    Regards

    Kian

  • KianHinT_altera's avatar
    KianHinT_altera
    Icon for Frequent Contributor rankFrequent Contributor

    Hi,

    Just checked, there is also a past reported case last month regarding N3000 acceleration stack download availability , and we are still pending engineering decision on this request.

    Thanks

    Regards

    Kian

  • KianHinT_altera's avatar
    KianHinT_altera
    Icon for Frequent Contributor rankFrequent Contributor

    Hi @niceme and @SZann

    Download links for N3000 Acceleration Stack (version 1.3.1 only) have been restored in the website. Please proceed to download from this link https://www.intel.com/content/www/us/en/software-kit/665770/intel-fpga-pac-n3000-acceleration-stacks-v1-3-1.html

    Thanks and sorry for the incovenience caused.

    If there is no further question related to the case, I will proceed to set this case to close-pending state.

    Thanks

    Regards

    Kian

  • SZann's avatar
    SZann
    Icon for New Contributor rankNew Contributor

    Yes the downloads work, i have downloaded them all.

  • KianHinT_altera's avatar
    KianHinT_altera
    Icon for Frequent Contributor rankFrequent Contributor

    Hi,

    I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, Please login to ‘https://supporttickets.intel.com/s/?language=en_US’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

    Thanks

    Regards

    Kian