BGA Ball Missing

Hi Team

Due to urgency, seeking for your kind assistance to revert to us at soonest possible.

Regards

CHeeHeng Ng

Hi Team

We are still awaiting your reply. Seeking for your prompt attention and please revert at soonest possible.

Thank you & Regards

CheeHeng Ng

Hi,

Apologize for the delay in response as i did not received any notification when this case was routed to me. Kindly see below response for BGA ball missing:

For your information, Intel PSG perform 100% Ball Scan prior to shipment, so it's unlikely that the device will have been shipped with a missing ball. There is a high possibility that it was damaged in transit or shipping or improper storage. We have ball scan and visual test. Plus, we have drop test proved packing. The purpose of production testing during manufacturing is to screen out bad units and in the case of this forum, the missing solder ball would not pass the open/short test. Intel PSG Reliability Report had stated clearly that Intel PSG performs comprehensive testing and manufacturing controls on all its products.

We could guarantee devices leave factory door in good condition. Once shipment leaves factory, we are no longer liable as it subjects to forwarder’s handling, distributor’s handling and customer’s handling. There is no way to tell if the damages are done before devices leave factory door. Therefore, no ERMA/RMA will be proceeded due to the missing ball issue reported.

Customer could investigate this to come out some corrective action. Meanwhile, you may refer to the solution below on the maximum downward pressure that can be applied to the top of BGA

https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/solutions/rd04172001_4367.html

Thanks.

Regards,

Aiman

Hi,

I will be checking this will our internal team and will let you know once i got the findings.

Thanks.

Regards,

Aiman

Hi CheeHeng,

I have share the test log through forum email for your references. Let me know if you have not received the email.

Regards,

Aiman

Hi,

Also i need to reconfirm, , I could not find the PO# based on the lot code shared below. Can you please reconfirm as we need to check in our system. On top of that, kindly check if you observed any damage on outer, inner, MBB and tray from your shipment. We need to collect information if this is mishandling from distributor.

Thanks.

Regards,

Aiman

Hi CheeHeng,

I have resend new image for your references through email.

Can you help to check if you observed any damage on outer, inner, MBB and tray from your shipment. We need to collect information if this is mishandling from distributor.

Thanks.

Regards,

Aiman