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BXia's avatar
BXia
Icon for Occasional Contributor rankOccasional Contributor
1 year ago

Arria 10 GX PCIe board isn't recognized in new motherboard

Hi, We have Arria 10 GX pcie Gen3 board, previously it can be recognized as pcie device in old motherboard of PC. But now it can't be recognized in new motherboard, however, after changing the bios ...
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Wincent_Altera's avatar
Wincent_Altera
Icon for Regular Contributor rankRegular Contributor
1 year ago

Hi,


Can you specific which motherboard is working and which is not ?

I lay down some of the suggestion, maybe you can do some quick check on that.


  1. BIOS/UEFI Settings: Since you mentioned that changing the BIOS setting to Gen2 allows the board to be recognized, it's possible that there's an issue with PCIe Gen3 compatibility or configuration in the BIOS/UEFI settings of the new motherboard. Check for any BIOS updates for the new motherboard that might address PCIe compatibility issues.
  2. Driver Updates: Ensure that you have the latest drivers installed for both the Arria 10 GX PCIe Gen3 board and the new motherboard. Sometimes, driver updates can resolve compatibility issues between hardware components.
  3. Firmware Updates: Check if there are any firmware updates available for the Arria 10 GX PCIe Gen3 board. Firmware updates can sometimes address compatibility issues and improve the overall performance of the device.
  4. PCIe Slot: Try installing the Arria 10 GX PCIe Gen3 board in different PCIe slots on the new motherboard. Sometimes, certain slots may have better compatibility than others.


Regards,

Wincent_Intel

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