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BXia's avatar
BXia
Icon for Occasional Contributor rankOccasional Contributor
1 year ago

Arria 10 GX PCIe board isn't recognized in new motherboard

Hi, We have Arria 10 GX pcie Gen3 board, previously it can be recognized as pcie device in old motherboard of PC.

But now it can't be recognized in new motherboard, however, after changing the bios setting to Gen2, it can be recognized.

I tested the new motherboard with network card, it can read the Gen3 normally.

So do you have any advice how this happened? What should I do to make the board be recognized if not change the bios setting?

Thanks in advance.

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3 Replies

  • Wincent_Altera's avatar
    Wincent_Altera
    Icon for Regular Contributor rankRegular Contributor
    1 year ago

    Hi,


    Can you specific which motherboard is working and which is not ?

    I lay down some of the suggestion, maybe you can do some quick check on that.


    1. BIOS/UEFI Settings: Since you mentioned that changing the BIOS setting to Gen2 allows the board to be recognized, it's possible that there's an issue with PCIe Gen3 compatibility or configuration in the BIOS/UEFI settings of the new motherboard. Check for any BIOS updates for the new motherboard that might address PCIe compatibility issues.
    2. Driver Updates: Ensure that you have the latest drivers installed for both the Arria 10 GX PCIe Gen3 board and the new motherboard. Sometimes, driver updates can resolve compatibility issues between hardware components.
    3. Firmware Updates: Check if there are any firmware updates available for the Arria 10 GX PCIe Gen3 board. Firmware updates can sometimes address compatibility issues and improve the overall performance of the device.
    4. PCIe Slot: Try installing the Arria 10 GX PCIe Gen3 board in different PCIe slots on the new motherboard. Sometimes, certain slots may have better compatibility than others.


    Regards,

    Wincent_Intel

    ​


  • Wincent_Altera's avatar
    Wincent_Altera
    Icon for Regular Contributor rankRegular Contributor
    1 year ago

    Hi,

    I wish to follow up with you about this case.

    Do you have any further questions on this matter ?

    ​​​​​​​Else I would like to have your permission to close this forum ticket

    Regards,

    Wincent_Intel

    p/s: If any answer from the community or Intel Support is helpful, please feel free to give the best answer or rate 9/10 survey.


  • Wincent_Altera's avatar
    Wincent_Altera
    Icon for Regular Contributor rankRegular Contributor
    1 year ago

    Hi

    As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you.

    After 15 days, this thread will be transitioned to community support.

    The community users will be able to help you on your follow-up questions.

    If your support experience falls below a 9 out of 10, I kindly request the opportunity to rectify it before concluding our interaction. If the issue cannot be resolved, please inform me of the cause so that I can learn from it and strive to enhance the quality of future service experiences.

    Wincent_Intel

    p/s: If any answer from the community or Intel Support is helpful, please feel free to give the best answer or rate 9/10 survey.