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APavl24's avatar
APavl24
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6 years ago
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Приложение Intel® Driver & Support Assistant

Обновление перестало определять продукты. Через сайт и установочную программу. При сканирование системы, появляется сообщение: К сожалению, во время сканирования произошла ошибка.

  • Wanner_G_Intel's avatar
    Wanner_G_Intel
    6 years ago

    Hello APavl24,

    Thank you for your response.

    Please try the following troubleshooting steps and let us know if the issue persists:

    1. Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.
    2. Reboot your system.
    3. Try scanning your device one more time.

    If the issue persists, try these steps:

    1. Try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.
    2. After that, install the latest Intel® DSA version 20.5.20.3
    3. Rescan your device.

    Wanner G.

    Intel Customer Support Technician

5 Replies

  • Wanner_G_Intel's avatar
    Wanner_G_Intel
    Icon for New Contributor rankNew Contributor
    6 years ago

    Hello APavl24,

    Thank you for your response.

    Please try the following troubleshooting steps and let us know if the issue persists:

    1. Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.
    2. Reboot your system.
    3. Try scanning your device one more time.

    If the issue persists, try these steps:

    1. Try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.
    2. After that, install the latest Intel® DSA version 20.5.20.3
    3. Rescan your device.

    Wanner G.

    Intel Customer Support Technician

  • Wanner_G_Intel's avatar
    Wanner_G_Intel
    Icon for New Contributor rankNew Contributor
    6 years ago

    Hello APavl24,

    Thank you for posting your question on this Intel® Community.

    To better assist you, we would like to have more information about your system configuration.

    Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach the report directly to this thread.

    1. Intel® SSU Download link
    2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU takes you to the "Summary View".
    3. Click on "Summary" to change to a "Detailed View".
    4. To save your scan, click on "Next", then "Save".

    Also, please let us know the version of Intel® DSA running on your computer.

    Wanner G.

    Intel Customer Support Technician

  • APavl24's avatar
    APavl24
    Icon for New Contributor rankNew Contributor
    6 years ago

    Reinstallation Intel® Driver & Support Assistant helped, Thanks.