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CThaw's avatar
CThaw
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7 years ago

This is important case found IC Intel/Altera Stratix® III Devices Failure [MFG PN: EP3SL70F780C4NAB] Failure during ICT [In-Circuit Test] under IBM BU. The failure symptom is FPGA Power +3.3VE Load to GND.

To immediate action and validate root cause of Altera Corporation's Component Failure. We had submitted case service requested via Intel Premier Support (IPS) Web Portal under Case 00423526 as below.

Please expedite review and provide service request number# and shipping instruction to drop return affect Stratix® III Devices Failure back to Intel/Altera Corporation perform the analysis.

Appreciate for your support.

12 Replies

  • CThaw's avatar
    CThaw
    Icon for New Contributor rankNew Contributor

    Hello Wani,

    Thank you for your always support.

    Per internally discussed with Celestica Product Engineering Team base on analysis result. Please be archive these units at Intel Analysis Site during this time frame until further notice.

    In case have any more additional recommend need to indicate specifically perform by Intel FPGA Support Team. Will back revert back to you in shortly.

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor

      Hello Chaiyuth,

      We will archive the units as requested until further notice. You can contact us anytime for any technical issue you have.

      Thanks!

      -Wani-