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I would say, there is strange behavior of all parties.
Those boards were bought by customer "H". Both Altera and Terasic got paid for it.
"H" decided to sell the boards, and new owners have questions about using the hardware they purchased.
No warranty or software licensing issue have risen, but a request for tech docs for the hardware Terasic manufactured, sold and get paid for.
If you made any changes (significant or not), it can't be done without proper documentation.
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It's actually quite straightforward if it has been just the customer H and Terasic only.
I'm glad you don't have any warranty or software licensing issue, but others do and that's one of the reasons we decided to take it up here.
For your information, the deal we made with that particular customer H does NOT involve any documentation. We manufactured the boards and sold them as-is. I personally agree with your point regarding the documentation, but that's outside of our support range in this case.
If customer H comes back to us now and asks for documentation, we'll make another deal with them and it's up to them to decide what to do with the documentation because this kit and everything comes with it are customized just for them.
Honored Contributor
