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KNgao's avatar
KNgao
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4 years ago

Request the FA on EPM1270T144C5N

Hi , we have got new failure analysis request. this is customer field return and the problem is EPM1270T144C5N failed NET +3.3V short to GND. So, we would like to send this suspect part to INTEL for further investigation .. This might concern to the EOS or EIPD. But, please support. Thank you

3 Replies

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Hi Kulwiwat,

    Yes, EPM1270T144C5N failed NET +3.3V short to GND is highly suspected because of EOS.

    For your information, EOS is fall under mishandling issue and it is not cover under warranty. Hence we could not accept for failure analysis.

    In order to avoid electrical damage, the device should always be handled in a static-free environment and all the input signals should remain within specified limits, as recommended in the PSG Data Book and associated application notes, at all times.

    Regards,

    Wani

    • KNgao's avatar
      KNgao
      Icon for New Contributor rankNew Contributor
      4 years ago

      Hi Wani,

      Thanks for your comment and advise. Since this is field return . we really need to get the confirmation and failure analysis on component level. Could you please take this as special support? This is very critical part for us.. Thank you

      Regards,

      Kulwiwat

      • Zawani_M_Intel's avatar
        Zawani_M_Intel
        Icon for Frequent Contributor rankFrequent Contributor
        4 years ago

        Hi Kulwiwat,

        I have sent you a private email to get some confidential information.

        Thanks!

        Wani