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Jayde_C's avatar
Jayde_C
Icon for New Contributor rankNew Contributor
1 year ago

Repair for Arria 10 GX FPGA Evaluation Board

Hi, I had bought the Arria 10 GX FPGA 10AX115 Arria® 10 GX FPGA Evaluation Board from Digikey in May 2023. But recently, it was failed to power up. Can you advise if the board can be repaired? Th...
Board Debug
NazrulNaim_Intel's avatar
NazrulNaim_Intel
Icon for Regular Contributor rankRegular Contributor
1 year ago

Hello,


After consulting our customer service team, we've determined that yourDK-DEV-10AX115S-A Development board is no longer covered by warranty. Unfortunately, we cannot process your request for a warranty repair claim (RMA), Please be noted that we also do not offer repair services options .


I apologize for our inability to provide you with full assistance and appreciate your patience and understanding regarding this matter.


Best Regards

Nazrul Naim


Jayde_C's avatar
Jayde_C
Icon for New Contributor rankNew Contributor
1 year ago

Hi Nazrul,

I just bought the board within 1 year and there is no physical damage to the board. Upon turn on the power to the unit, the FAN is not moving, and none of the LEDs are lit up which indicates power circuit failure.

May i know the reason why my board no longer cover by warranty? How intel determine these before any checking done to my board?