I found a Knowledge Base article mentioned:
This error can occur in Stratix® V, Arria® V, and Cyclone® V devices when the PLL Intel® FPGA IP is sourced by a global or regional network where that network is driven by a dedicated clock input pin. The connection of a dedicated clock pin to a phase-locked loop (PLL) over a global / regional network is legal, however, the Quartus® II software will not allow this connection without an explicit promotion of the clock to the global or regional resource through a clock control block.
Resolution
Insert an ALTCLKCTRL Intel® FPGA IP in the clock path between the dedicated clock input pin and the PLL Intel FPGA IP. Note, using a global primitive or global signal assignment for the clock signal is not sufficient, the ALTCLKCTRL Intel® FPGA IP must be instantiated in your design.
This is not necessary when the clock input pin has dedicated access to the PLL Intel FPGA IP.
Can you help to try the resolution suggested?