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MouserChris's avatar
MouserChris
Icon for New Contributor rankNew Contributor
1 year ago

PL-USB2-BLASTER/Windows 10 Device Manager Can't Detect This Device/MouserSO# 236423

Hi Tech Support,

Good day.

Need support on part# PL-USB2-BLASTER.

Customer found it can't be detected by Windows 10 Device Manager.

We had suggest customer to follow community suggestion but it doesn't working.

https://community.intel.com/t5/Intel-FPGA-Software-Installation/USB-BLASTER-II-Driver-Windows-10/td-p/1275843?profile.language=zh-TW

-> Why does the Intel_ FPGA Download Cables drivers installation fail on Windows* operating system?
https://www.intel.com/content/www/us/en/support/programmable/articles/000086243.html

Customer also found above issue was happened before Rev 20.4.

They installed latest revision and it should be fixed.

In the end they borrow another same PL-USB2-BLASTER which is working from another PC.

It works so they consider is this new part are defective?

Do you have further suggestion of this issue?

Thanks,

Chris

chris.huang@mousre.com

Board Debug

4 Replies

  • MouserChris's avatar
    MouserChris
    Icon for New Contributor rankNew Contributor
    1 year ago

    Hi Tech Support,

    Could we have your comments for this issue?

    Thanks,

    Chris

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

    Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

    We appreciate your patience and understanding, and we are committed to providing you with the best support possible.


    Thank you for your understanding.


  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi,


    May I know if you still need help with this case? If yes please provide below information:


    • How many USB blaster has customer tested and how many are working?
    • Does the broken USB blaster ever been detected before?
    • Have customer try to uninstall and reinstall the USB blaster driver?
    • Yes, the USB blaster might be broken if customer are able to used another borrowed USB blaster

    Regards,

    Aiman


  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘ https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.