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BobbyC's avatar
BobbyC
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2 years ago

Missing the Intel Quartus Prime Software activation code

I purchased a DK-SI-AGI040FES DEV KIT AGILEX-I TXSOC QUARTUSDK which is supposed to include a one-year license for Intel Quartus Prime Software. There was nothing about the activation code included with the shipment, so I contacted Intel for help who informed me they do not offer support for this product and directed me to this forum. Not sure if anyone can help but I basically paid $15,000 for a paperweight. Wondering if anyone else experienced the same issue with similar products and how they were able to resolve the issue.

Fpga Devkit

7 Replies

  • BobbyC's avatar
    BobbyC
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    2 years ago

    Hello

    Thanks for responding. Yes that is the board I am referring to.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    2 years ago

    Hello,

    We will be checking with customer service team. Meanwhile, could you provide details for verification check?

    Name :

    Email add:

    Company Name :

    Company Address :

    NICID(Mac Add) :

    For privacy, reply/attach file in private message.


    • BobbyC's avatar
      BobbyC
      Icon for New Contributor rankNew Contributor
      2 years ago

      My name is Bobby Carlin. My email address is bobbycarlin@effectphotonics.com and the name of the Company is Effect Photonics. We are located at 3 Mill and Main Place, Suite 100, Maynard, MA 01754. I am not sure where to find my NIC ID.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    We do not receive any response from you to the previous reply/answer that I have provided in private message. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    We do not receive any response from you to the previous reply/answer that I have provided in private message. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you