How to proceed to have the RMA# for 1ST280EY2F55I2LG (Stratix 10) q'ty 1pcs?

we have FPGA device (Stratix 10) failed flying probe test Q'ty 1 pcs from product NPI. After verify, we found the resistance of pin BC41 (VCCT_GXBL1C) vs pin BB43 (Gnd) is low resistance(23 Ohm) co...