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RSang's avatar
RSang
Icon for Occasional Contributor rankOccasional Contributor
7 years ago

How to proceed to have the RMA# for 1ST280EY2F55I2LG (Stratix 10) q'ty 1pcs?

we have FPGA device (Stratix 10) failed flying probe test Q'ty 1 pcs from product NPI. After verify, we found the resistance of pin BC41 (VCCT_GXBL1C) vs pin BB43 (Gnd) is low resistance(23 Ohm) co...
Zawani_M_Intel's avatar
Zawani_M_Intel
Icon for Frequent Contributor rankFrequent Contributor
7 years ago

Dear Rungurang Sangpratheep,

Understand this is duplicate request for case#04235800.

I will send you a private message for shipping guidelines and instructions.

While waiting for shipment process, could you please provide us :

1. What is the failure symptom? Please elaborate the failure symptom in detail.

2. When did the failure happen? How did you discover the failure?

3. How did you determine the failure? Please elaborate the procedures.

4. Does the failure unit ever working before failure?

5. Did they violate solder re-flow temperature profiles, moisture sensitivity? Please provide the re-flow temperature profiles.

6. Did you swap the failure device to a known good board? Is the failure following the device or board?

-Wani-

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