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Ppavan's avatar
Ppavan
Icon for New Contributor rankNew Contributor
4 years ago

Error(20072): Incorrect VID settings

Hi,

I see the following errors while programming the Stratix 10 MX board :

1. Error(18950): Device has stopped receiving configuration data
2. Error(18948): Error message received from device: Detected hardware access error. There is a failure in accessing external hardware. (Subcode 0x0032, Info 0x00000000, Location 0x0000B400)
3. Error(20072): A PMBUS error has occurred during configuration. Potential errors: Incorrect VID setting in Quartus Project. The target device fails to communicate to smart regulator or PMBUS Master on board.
4. Error(209012): Operation failed
I am using Quartus 19.2 Prime Pro version. The device ID is 1SM21BHU2F53E2VGS1.
I checked multiple places online. I have tried adding extra power management settings in the qsf file, but none of them worked. Kindly help me in resolving this issue.
Thank you.

5 Replies

    • Ppavan's avatar
      Ppavan
      Icon for New Contributor rankNew Contributor
      4 years ago

      Hi Aiman,

      I have already tried the solution you shared.

      The same error still exists.

      Regards,

      Pavan

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hi Pavan,


    The error occur due to VID setting.


    To have the correct setting please refer to the checklist here:

    https://www.intel.com/content/dam/www/programmable/us/en/pdfs/support/devices/SmartVID/Smart-VID-Checklist.pdf


    I tis very crucial to check and confirm the first to line in the QSF file:

    set_global_assignment -name USE_PWRMGT_SDA SDM_IO11

    set_global_assignment -name USE_PWRMGT_SCL SDM_IO14


    Please confirm the correct pin is connecting to your hardware. The SDM_IO pin is depending on your pin setting.

    It can be IO1- IO16.


    Please ensure the pin is set accordingly to your connection.


    Regards,

    Aiman




    • Ppavan's avatar
      Ppavan
      Icon for New Contributor rankNew Contributor
      4 years ago

      Hi,

      The problem has been resolved and now we are able to program the device.

      Thank you very much for the help.

  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.