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GordWait's avatar
GordWait
Icon for Occasional Contributor rankOccasional Contributor
1 month ago

Cyclone VGT Dev Kit boards - some new boards failing to boot from NOR Flash

We've been using these boards for years, having certified them for use in one of our products. In the last few months we have now received 5 of these boards and they fail to configure from NOR flash...
Board Debug
Fpga Devkit
GordWait's avatar
GordWait
Icon for Occasional Contributor rankOccasional Contributor
8 days ago

Just to be clear, we have two boards that fail to boot with our "timing improved" modified copy of the Altera factory bootloader, and the same two also fail to boot with my new "very simple and slow" bootloader (it runs at 25 Mhz configuration clock, does not use the Altera PFL core, just a simple state machine). 
Given that, we need an RMA for these boards. 
Normally we get the RMA from our sales channel (Digikey and Mouser) but the newest failing board came from Terasic, who have instructed us to ask you here for an RMA. Is this truly the correct procedure for Terasic? 
If so, please send me an email address so we can take this RMA discussion private?

 

FakhrulA_altera's avatar
FakhrulA_altera
Icon for Regular Contributor rankRegular Contributor
2 days ago

Hi GordWait,

I will reach out to you separately via email so we can discuss the RMA details offline and determine the appropriate RMA path.

Thanks,
Fakhrul