Board Test System not working

Hi

Welcome to INTEL forum. May we know? Have you tried to run those programs as Administrator? If not, could you try Run the Program again as Administrator and see how things go.

Hi

Could you help to Re-install The Application? This method is simply but it is helpful for a lot of people who had this problem. Firstly, Uninstall the application then Restart the Computer.

Re-install the Application form link (https://www.intel.com/content/www/us/en/programmable/products/boards_and_kits/dev-kits/altera/cyclone-10-gx-development-kit.html) in which you had this issue and see how things go.

Hi

Thanks for your update. For further checking kindly advise the following.

1. Quartus version use

2. OS version use

3. screenshot error from new reinstall apps.

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Dear Intel Support Team,

I' coming up with the same problem on both Dev Kits:

• Cyclone V GT Dev Kit
  (https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/cyclone/v-gt.html)
• Cyclone V Soc Dev Kit
  (https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/cyclone/v-sx.html)

OS is Windows 10 Pro 1803. Doubleclicking on the BoardTestSystem.exe the application even doesn't show up. No error message.
I installed the Kit Installation (EXE) for Windows from the pages linked above. Dev kit is connected via USB. USB driver is installed and working.
Ethernet is connected and working. Switches and jumpers are set to default position. Tried both: SW4.3 FACT to off(1) and to on(0): Same behaviour. Both boards are still in factory configuration.

Any ideas?

Best regards

I am having the same issue also, on multiple Win10-64 machines.

Win 10 Pro 21H1 and Win 10 Pro 21H2.

FYI, I did two things and it works now.

I was running Quartus Prie Pro V22.1 and looking at the log file bts.log in the board_test_system folder I could see that the Board Test System was failing when it tried to run c:\intelFPGA_pro\21.4\quartus/sopc_builder/bin/system-console. This is because it is no longer in the sopc_builder folder, Intel has moved it to c:\intelFPGA_pro\21.4\quartus\syscon. I tried copying the executables to the system-console folder and it still didn't work.

I uninstalled V22.1 in Windows (which actually deleted nothing) and installed version 17.1.0.240 (which is recommended in the Cyclone 10 User guide. Now the Board Test System runs and all the parts in it function.

Quartus Pro Version 22.1 still works the same way and the system variables still point to V22.1 for the Quartus Root Directory.

Also I found I needed to install the 32 bit VC++ extensions to get it to run, even though the 64 bit version was already installed.

Hope this helps someone...