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parthb's avatar
parthb
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3 years ago

Arria 10 SX EVM kit Factory Reset

Hi Team,

We have seen blinking red of D17 (Error LED) in EVM kit, so we don't know what is happening in to working kit. So can you please help us for this? we have already followed step guide which is provided into user guide.

So, we want to do factory restore in our EVM kit. Please help to resolve this error or FPGA configuration.

Regards,

Parth Bhavsar

14 Replies

    • parthb's avatar
      parthb
      Icon for New Contributor rankNew Contributor
      3 years ago

      Hello,

      Yes, confirmed.

      We are using same kit only.

      Regards,

      Parth Bhavsar

  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    3 years ago

    Hello,

    The steps for the factory rest of the board will be provided in the document that will be attach. The information needed for the factory rest will be on page 2-4. Hope this answer your question.

    Regards,

    Nazrul Naim

    • parthb's avatar
      parthb
      Icon for New Contributor rankNew Contributor
      3 years ago

      Hello,

      we have checked those steps, but we couldn't find "factory_recovery" folder from download directories as mentioned on 2-4 page.

      Please check from your end also.

      Regards,

      Parth bhavsar

      • parthb's avatar
        parthb
        Icon for New Contributor rankNew Contributor
        3 years ago

        Hello,

        Any update on above issue?

        We are waiting for your favorable response.

        Regards,

        Parth Bhavsar

    • parthb's avatar
      parthb
      Icon for New Contributor rankNew Contributor
      3 years ago

      Hello,

      Thanks for sharing files.

      Can you please share steps for the same? How to use these files to reset Arria 10 EVM kit as a default factory restore.

      Attached document "A10-SoC-DK-UG_2" in previous page 2-4 did not get clear steps for the same.

      Please help to resolve issue.

      Regards,

      Parth Bhasvar

      • parthb's avatar
        parthb
        Icon for New Contributor rankNew Contributor
        3 years ago

        Hi,

        We are waiting for your favorable response.

        Regards,

        Parth Bhavsar

  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    3 years ago

    Hello,


    Sorry for the delay. We need to confirm regarding the LED blinking. Can you answer these questions before we can resolve this.


    1. Did customer program something into FPGA before?
    2. If no, can they change all switches to default setting?
    3. If yes, what are the programming file that they program? can they create a simple design and program into it?


    Regards,

    Nazrul Naim






    • parthb's avatar
      parthb
      Icon for New Contributor rankNew Contributor
      3 years ago

      Hi,

      Answer to your query.

      1. Did customer program something into FPGA before? - Yes, we have program FPGA as per our use case.
      2. If no, can they change all switches to default setting? - switches are at its default setting.
      3. If yes, what are the programming file that they program? can they create a simple design and program into it? - Suddenly, Arria10 EVM kit stopped working in running condition as on our program. and it starts blinking this D17 Red LED. so that's why we want to resume it to default state again.

      Regards,

      Parth Bhvsar

  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    3 years ago

    Hello,


    Can you first try a simpler design and at the same time try to change the USB blaster.


    Regards,

    Nazrul Naim


    • parthb's avatar
      parthb
      Icon for New Contributor rankNew Contributor
      3 years ago

      Hello,

      We have installed simple LED on-off program in to kit using new one USB blaster. Still problem is not resolved.

      Can you please give detail brief steps if you have, how we can resolve our issue?

      Major issue is D17 LED is blinking.

      Regards,

      Parth Bhavsar

  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    3 years ago

    Hello,


    Can you specifically explain what kind of program have you run to the board and have you done Board Test System (BTS) to the board. Regarding the switch and jumper, you can follow the default state which is in page 3-2.


    Regards,

    Nazrul Naim


  • NazrulNaim_Intel's avatar
    NazrulNaim_Intel
    Icon for Regular Contributor rankRegular Contributor
    3 years ago

    Hi,


    As we do not receive any response from you on the previous question/reply/answer that we have provided, please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.


    Regards,

    Nazrul Naim